Your satisfaction is our mission!
Service by phone
If you report us a disturbance of your strapping system, our technicians will initially try to solve the problem together with you by phone. This works in three of four cases.
Repair and loan units
If the cause of the defect cannot be found, we will send you right away – usually the same day - one of our loaner units. Thus you will be able to continue to work the next day.
Your defective machine will be checked and repaired at our service center in Lauingen and sent back to you at short term.