• Karlheinz Arker, Head of Development
  • Christian Stuber, Head of Service Department
  • Marcel Fischer, ErgoPack Air and hand tools expert

If you have a question or issue with your strapping machine, simply speak to our technical team on the phone and we’ll try to resolve the problem. This works in 3 out of 4 cases.

If we need the machine to fix it, we’ll send you a loan ErgoPack machine. We aim to deliver this the next working day, so that you can carry on with business as usual.

All necessary checks and any repairs needed will be carried out by Wessex Packaging, our Official UK Distributors, in their service centre.

With a wide stock of spare parts available, Wessex will be able to solve any issue and return the machine to you.

We’re here to help, and to ensure your downtime and repair costs are kept to a minimum.